Refund Policy

If paying via Credit card, Debit card, Net banking, UPI, or PayPal the account will be set up immediately once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.

The 30 days money-back guarantee is only applicable for first-time signups. Second-time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, canceled, and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

The modifications done in the pricing pattern or policy by the software license company will take effect immediately on Softxaa clients.

The 30 days money-back guarantee is provided only on One Champ (Shared Business Cloud) hosting, Managed WordPress hosting, and Unlimited hosting, One Cloud (Managed VPS) One Metal (Managed Dedicated/Bare Metal) Server with 12 months or greater plan.

No refund will be made if your Service(s) are suspended or terminated for cause.

There is a limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change the BIOS settings. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for a refund in such cases.

The refund will not cover any kind of taxes, setup fees, refund processing fees, postal charges, or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 days period or beyond the coverage of our refund policy as noted here.

The free domain is offered with Advance, Plus, and Premium plans of One Champ (Shared Business Cloud) hosting and One Web (Website Builder). One free or .in domain is offered with the purchase of every new Advance, Plus, or Premium plan for 1/3/4 years. The domain name will be free for the first year and renewal charges will be applicable from the second year.

You must add the domain name to your cart with the hosting plan. You cannot claim the free domain later.

If the web hosting service includes a free domain name, and you cancel the web hosting service, the domain charges (standard rate as per Softxaa website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with Softxaa if you fail to pay the difference amount.

Transfer fees would be applicable if you wish to transfer the free domain name to some other provider. Without transfer fees, the domain will not be released.

The payments made through bank transfer, cheque, money order, cash deposit, and DD are non-refundable. A refund will be added as credit to the hosting account.

The refund request placed after 30 days will not be processed and you will not be eligible for any refund.

The cancellation request should be sent through the client area.

After sending the cancellation request, it would take 4 – 5 working days to complete the refund process.

Domain Payments:

  • Domain Registrations: No refund is applicable once the domain is registered.
  • Domain infringement: You cannot register a domain name similar to a trademarked domain/a domain similar to a brand and is engaged in a business providing similar goods or services. Any person trying to register such a domain name will be held liable for infringement of the Trademark. Example: Flipkart sale.[TLDs], bajajfinancecs.[TLDs], adtyabrlafnanc.[TLDs]
  • Domain Renewal: We will send you reminders to renew your domain one month before the expiry. We are not responsible for failure or delay in the renewal of a domain. Once a domain is renewed, no refunds will be given.

Late Payment or Non-Payment:

If customers do not pay their bills on time, they have to pay an additional (20%) amount as a late fee.

  • Unpaid invoices may result in your web hosting account suspension or termination. Your suspended account will only be restored after clearing the outstanding invoice, after which you will be able to access your data.
  • If your account gets terminated, the data residing on it won’t be restored and will be treated as a new account. If you fail to renew your subscription on time, you will be charged on your invoice.
  • We will not activate new orders or activate new packages for customers who have an outstanding balance on their accounts.

Products purchased from Softxaa may be refunded only if canceled within 30 days of the date of the transaction.

Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.

Note: If a refund back to the original payment method is not possible, a refund to your Softxaa balance can be offered as an alternative.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Softxaa in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

  • One Champ (all plans, except first payment after Free Trial)
  • One SSL Certificates
  • One Email
  • One Cloud (Windows VPS) (If You Purchased More Than 30 Days Plan At A Time)
  • One Cloud (Minecraft VPS) (If You Purchased More Than 30 Days Plan At A Time)
  • One Cloud (Linux VPS) (If You Purchased More Than 30 Days Plan At A Time)
  • One Metal (Bare Metal Server) (If You Purchased More Than 30 Days Plan At A Time)
  • Redemption Fees
  • Domain Registration/Transfer/Renewal)
  • Website Design Services.
  • One Web (Web Site Builder)
  • SEO Toolkit
  • One Cloud (If You Purchased 30 Days Plan)
  • One Metal (If You Purchased 30 Days Plan)
  • Any 3rd Party Software License

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.

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