If paying via Credit card, Debit card, Net banking, UPI, or PayPal the account will be set up immediately once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.
The 30 days money-back guarantee is only applicable for first-time signups. Second-time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, canceled, and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
The modifications done in the pricing pattern or policy by the software license company will take effect immediately on Softxaa clients.
The 30 days money-back guarantee is provided only on One Champ (Shared Business Cloud) hosting, Managed WordPress hosting, and Unlimited hosting, One Cloud (Managed VPS) One Metal (Managed Dedicated/Bare Metal) Server with 12 months or greater plan.
No refund will be made if your Service(s) are suspended or terminated for cause.
There is a limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change the BIOS settings. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for a refund in such cases.
The refund will not cover any kind of taxes, setup fees, refund processing fees, postal charges, or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 days period or beyond the coverage of our refund policy as noted here.
The free domain is offered with Advance, Plus, and Premium plans of One Champ (Shared Business Cloud) hosting and One Web (Website Builder). One free .co.in or .in domain is offered with the purchase of every new Advance, Plus, or Premium plan for 1/3/4 years. The domain name will be free for the first year and renewal charges will be applicable from the second year.
You must add the domain name to your cart with the hosting plan. You cannot claim the free domain later.
If the web hosting service includes a free domain name, and you cancel the web hosting service, the domain charges (standard rate as per Softxaa website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with Softxaa if you fail to pay the difference amount.
Transfer fees would be applicable if you wish to transfer the free domain name to some other provider. Without transfer fees, the domain will not be released.
The payments made through bank transfer, cheque, money order, cash deposit, and DD are non-refundable. A refund will be added as credit to the hosting account.
The refund request placed after 30 days will not be processed and you will not be eligible for any refund.
The cancellation request should be sent through the client area.
After sending the cancellation request, it would take 4 – 5 working days to complete the refund process.
Late Payment or Non-Payment:
If customers do not pay their bills on time, they have to pay an additional (20%) amount as a late fee.
Products purchased from Softxaa may be refunded only if canceled within 30 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
Note: If a refund back to the original payment method is not possible, a refund to your Softxaa balance can be offered as an alternative.
Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products: